USE IT to Create Patient-Relation Management for Multiple Sclerosis Patients

Patients with Multiple Sclerosis (MS) visit various healthcare providers during the course of their disease. It was suggested that information and communication technology (ICT) might help to orchestrate their care provision. We have applied the USE IT-tool to get insight in the relevant problems, solutions, and constraints of the MS care both in the organizational and the information technological area. There is hardly a chain of healthcare, but rather, a network in which informal communication plays an important role. This informal network worked reasonably effective but inefficient and slow. MS patients-count is only small for most care providers. IDEA GROUP PUBLISHING This paper appears in the publication, Issues and Trends in Technology and Human Interaction edited by B.C. Stahl © 2007, Idea Group Inc. 701 E. Chocolate Avenue, Suite 200, Hershey PA 17033-1240, USA Tel: 717/533-8845; Fax 717/533-8661; URL-http://www.idea-group.com ITB13753